Frequently Asked Questions
Everything you need to know about Sway beauty and your orders.
Are Sway products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Sway products are 100% cruelty-free and we offer a wide range of vegan-friendly options clearly marked on each product page.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return gently used products within 30 days of receipt for a full refund or store credit.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly from our carrier's website.
Do you offer international shipping?
Yes, Sway ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.